Should you be experiencing technical issues with your UPS, please report the case to the country specific POWERTECH Industrial Corporations hotline. To better assist you, please have the following information readily available:

• Caller’s contact information
• Product type and serial number
• Installation date
• Problem occurrence date
• Problem description and error code

HOTLINE: +1 (800) 8902 721 100

Should the service hotline conclude to a replacement of the UPS please complete the corresponding RMA document. The system replacement will be facilitated by following and accepting the general terms and conditions.